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Getting rid of your Customers |
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Too often do we hear about demographics in reference to effective marketing, but this is only useful when figuring out who would buy your product, not necessarily with the type of customer you would prefer to cater to... |
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The phrase, "The customer is always right."
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How To Boost Your Bottom Line With Two Little Words |
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In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line. This little secret is guaranteed to improve your relationship with current customers and if used wisely, can get you lots of new customers without spending a dime on marketing or advertising. |
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The Power of Personalization |
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A little charisma can often go a long way when establishing business relationships, but charisma is a nebulous thing.
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Stellar Customer Service in 10 Simple Steps |
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If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service. |
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Issue management has become a growing industry in and of itself; however it also plays a vital role within every successful company. |
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All of the World of Business Is a Stage |
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There is no backstage area for a business. During the working day, all employees need to be in character and onstage for top performing business. |
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Hit The Jackpot With Customer Complaints |
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Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why... |
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Why Communication Skills Don't Work In Customer Service |
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You'll often hear that active listening doesn't work anymore. Customers recognize it and feel manipulated. It doesn't have to be that way. You can train your staff to give customers great experiences. Here's what goes wrong and how to fix it. |
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As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don’t get any feedback or concern, at all, from customer service? We all feel the same – nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale. |
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